Telecommunications fraud management

No telecom service provider is immune from fraud. Both established operators and new market entrants need to manage their risks. Fraud reduces profits, affects good customers and hinders operational efficiency. The real costs may exceed lost revenue and involve diversion of resource, unwarranted network investment and customer displacement. Actual impact is rarely quantified, reducing visibility and effectiveness of response.

FML provides the required technical and business skills to support both strategic and tactical fraud management efforts. We recognise that resources are limited and that those charged with fraud management responsibility cannot find all the time they require to implement comprehensive, profit enhancing solutions in a timely manner. 

We can provide support through a range of services and solutions, including:

  • Fraud risk assessment
  • Fraud management strategy review and development
  • Fraud management process design and implementation
  • Fraud management analysis
    • Fraud in bad debt analysis
    • Platform reconciliation
    • Fraudulent application profiling and analysis
  • Fraud team development, training and coaching
  • Fraud management system (FMS) requirements capture, system selection support and implementation advice
  • Specialist tools for fraudulent usage and application analysis
Find out more about how we could support your business by: